1. Introduction
Welcome to our online store.
These Terms and Conditions, which we encourage you to read carefully, apply to transactions conducted exclusively through the polychrous.com website. of the company with the name “polychrous” and headquarters in Trikala 76, PC 42200 Kalampaka, Greece.
2. Commitment
By registering, accessing or using this site, you hereby agree to be bound by these Terms and Conditions set forth below. and Conditions.
3. Email
By using this website or contacting us electronically, you agree and acknowledge that we may contact you electronically on our website or by sending you an email, and you agree to all agreements, notices, notices and other transmissions. that we provide you electronically meet any legal requirement, including the requirement that such transmissions must be in writing.
4. Copyright
Except as expressly stated (copyrights), all content on polychrous.com including images, logos, names, graphics, photographs, designs, text, services and in general all files on this website constitute intellectual property, trademarks and service marks of polychrous.com and are protected by the relevant provisions of Greek law, European law and international conventions and treaties. You agree that the users of this site do not have the right to use, copy, reproduce, execute, display, distribute, republish, embed in any electronic media, modify, reverse engineer, upload, transfer, transfer monetize, sell, promote, or commercialize in any digital or non-digital way, all or part of its content without our prior written consent. The display of the above polychrous.com property rights on the Website should in no way be construed as a transfer or assignment of their license or right of use.
5. Third party ownership
Our site may contain hyperlinks or other references to third-party sites. from other sites are subject to the applicable Terms and Conditions of such third parties. The views expressed or the material displayed on these sites are not necessarily communicated or endorsed by us.
We will not be liable for any privacy practices or the content of these sites. You assume all risks associated with the use of these sites and any related third party services. in any way, however provoked, as a result of your disclosure of personal information to third parties. Any third party wishing to establish links to this website must first contact polychrous.com which reserves the right to refuse permission for such links to its website.
6. Responsible use
By visiting our site, you agree to use it only for the purposes for which it is intended and as permitted by these Terms, any additional contracts with us and applicable laws, regulations and generally accepted online practices. You are prohibited to use our website or services to exploit, publish or distribute any material that is (or is linked to) malware, use data collected from our website for any direct marketing activity, or perform any systematic or automated data collection activities on or in connection with our site.
Participation in any activity that causes or may cause harm to the Website, or interferes with the performance, availability or accessibility of the Website is strictly prohibited.
7. Registration
You can sign up to create an account on our site. During this process, you may be prompted to choose a password. You are responsible for maintaining the confidentiality of your passwords and account information. and you agree not to share your passwords, account information, or secure access to our site or services with anyone else. You must not allow anyone to use your account to gain access to the site , because you are responsible for all activities that take place through the use of your passwords or your accounts. You must notify us immediately if you become aware of any disclosure of your password.
After you terminate your account, you will not attempt to create a new account without our permission.
8. End of use
We may, in our sole discretion, at any time modify or terminate access, temporarily or permanently to the Website, or any service thereafter. You agree that we will not be liable to you or any third party for any such modification, suspension or termination of your access to or use of the Website or any content you may have posted on the Website, you have contributed or relied on. You must not circumvent or attempt to circumvent any access restrictions to our site.
9. Guarantees and liability
Nothing in this section will limit or exclude any warranty arising under the law where it would be unlawful to limit or exclude it.
We are committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of our company and the transactions provided through the online store.
All content (product descriptions, information, etc.) and material posted on this website is provided “as is” and without any further warranty, either express or implied, other than warranties provided by law .
We do not guarantee the availability of the products displayed on the website, for which we undertake, in case of change, to inform the customer in a timely manner.
We do not warrant that this website will be available without interruption, in a timely manner, securely or without errors.
Under no circumstances will we be liable for any direct or indirect damages (including any loss of profit or revenue, loss or destruction of data, software or database, loss or damage to property or data) caused by you or any third parties arising from your access to or use of our site.
Except to the extent that any additional contract is expressly stated otherwise, our maximum liability to you in relation to any products sold through our site will be strictly limited to the purchase price of those products.
Upon delivery of your order to the carrier, any lack of good treatment or any loss is the responsibility of the carrier and not our company.
We make every effort to accurately describe and display these products and colors. However, the company reserves the right to change the colors from different devices and monitoring screens of our website.
10. Privacy
During your visit to the pages of polychrous.com and for the completion of your orders and to achieve your best service as well as for your information about the promotions of the store (discount coupons etc. ) we will need your personal information (name, email, shipping address, phone, etc.) You agree that any information you provide will always be accurate, correct and up to date.
We will not use your e-mail address for unsolicited mail.
Your personal data is collected and used exclusively for the processing of orders and for communication with you. All your data is protected and managed in accordance with the terms and rules of Greek law and in particular the law. 2472/1997.
We have developed a privacy policy to address any issues you may have. For more information, see Privacy Statement and at Cookies Policy .
11.Submission and Order Completion
When submitting your order you are invited to create an account in our online store, filling in your personal details (name, email address, place of residence, phone, etc.), in the required fields marked (* ). Fields not marked (*) are optional. The use of your personal data is made purely and only for the completion and sending of your order and for any communication with you in case of non-availability of a product or any other problem that occurs.
Then you are asked to choose the shipping method, but also the payment method you want, to place your order. During the submission, you will be sent an automated informational email, that the order has been registered and is in progress, as well as your order number (instructions), instructions, but also all the information of your products and personal data. Please make sure all the information in the confirmation email is correct. In case you find an error or omission in the details, contact us as soon as possible via e-mail.
If you do not receive the confirmation e-mail of the order, please check if the e-mail has entered the spam folder. If you have not received it, please contact us at e-mail polychrous@gmail.com or call us +30 24320 25329
The processing of your order takes place during the opening hours of the store and can take up to two (2) working days. In any case, we are not responsible for the availability or not of the products when submitting your order, but we guarantee your timely information about the availability or not.
In the event that a product is found to have a factory defect during the preparation of the order, we will contact you, either by phone or via e-mail at the details you entered when placing your order as soon as possible, to inform you and return the value of the unavailable product to you
When your order is successfully completed and ready to ship, you will be emailed again with confirmation of completion.
Legal receipt is not sent electronically, but will be included in the package of your order.
12. Shipping – Delivery Information
Pick up from the store: If you wish you can pick up your order without Additional x flow sign from our physical store, located at Trikalon Street, Kalampaka .
Free Shipping For orders within Greece, where the value of the order is over € 99, then we will send it to you free of charge, without any additional charge for shipping costs. The order is sent by the courier company Speedex and the ELTA courier.
For orders in Cyprus, where the value of the order is over 149 €, then we send it to you free of charge, without any additional charge for the shipping cost . The order is sent by registered mail through Hellenic Post (ELTA).
Courier (for orders within Greece): In case the value of your order is less than 99 €, then you are asked to pay an additional charge of 4 € for the shipping cost.
Hellenic Post (ELTA) (for orders in Cyprus): In case the value of your order is less than 149 €, then you are asked to pay an additional charge of 10 € for the cost shipping. This charge is valid for orders under 2kg. In case the order is over 2kg, the shipping costs will be re-costed and you will be informed via email about the shipping costs.
Orders placed from Monday – Friday after 14:00 are sent the next working day during the opening hours of the physical store. Delivery time for orders within Greece ranges from 1-3 working days and 1-5 for inaccessible areas and for orders in Cyprus from 4-5 working days from the moment you receive the email completing the order.
The order will be deemed to have been delivered when you or a third party designated by you, other than the carrier, has acquired physical possession or control of the products, which will be evidenced by the signing of the receipt at the agreed address delivery.
Unable to Deliver
* Once the product is ready for delivery and leaves our store, the responsibility for any delay or inability of delivery is transferred to the partner shipping company and to you in case you were not at the point of delivery or had give incorrect – insufficient information.
In case the shipping company fails to contact you and you did not receive any communication within the certain delivery days, as a result of which the product will be returned to us, we have the right to consider that the order is canceled and to refund any payment we receive from you.
Please note, however, that shipping resulting from cancellation, which is not our fault, may have a higher cost, which we are entitled to charge you.
13. Pricing Policy
The price of each product will be the one set at any time on our website, except in cases of obvious error. We always make sure that all the prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm the order at the corrected correct price or cancel it. If it is not possible to contact you, we will consider that your order has been canceled and we will refund any amount you have paid in full.
Order Completion Confirmation), in case the price error is obvious and indisputable and can reasonably be recognized by you as a wrong price.
The prices on our website include 24% VAT, but not the shipping costs and any additional charges that are added to the total price upon completion of the order. for which you have already received an Order Confirmation,.
14. Payment Methods
Payment can be made in the following ways:
Cash on delivery: The cost of the cash on delivery service is € 3.00.
Credit card via Piraeus : Place your order and pay with your credit card via secure connection to the Piraeus payment gateway. This ensures the privacy of your transaction and data.
polychrous.com does not collect or access your information, which is managed by Piraeus Bank in a secure environment.
Bank Account Deposit: You can pay for your order through a bank account.
The deposit must be made within 1 working day after the completion of your order. If payment is not made within this time, the order will be canceled.
When depositing, either in a physical store or via e-banking, you must indicate in the field “Reason” your name and the order number that will appear after completing your order. Then send us the copy of the bank payment order by e-mail.
The bank account to which you can deposit the money is:
PIRAEUS BANK
IBAN: GR32 0172 6150 0056 1508 2978 855
Beneficiary: Mekras Panagiotis
15 . Return Policy votes
Right of Withdrawal
If you trade as a consumer, you can withdraw (except where the right of withdrawal is not granted) within 14 calendar days without justification.
The withdrawal period shall expire after the expiry of 14 calendar days from the date on which you or a third party designated by you, other than the carrier, acquired physical ownership or control of the products.
To exercise your right of withdrawal, you can either send an email to: polychrous@gmail.com, either by writing to our contact form, expressing your decision to withdraw explicitly.
Your right to withdraw only applies to products that are returned in exactly the same condition in which you received them. Therefore, you should take care of the proper care of the products while you are in possession and which you should manage in the way that you would manage and examine in a physical store, in order to determine the nature, the characteristics and the function. their. Managing a product that is different from the description above will not be accepted. Therefore, you may incur a reduction in the value of a product if the management you have done in it exceeds the acceptable measure.
Please return products using or including their original packaging, instructions and any other documents that may accompany the products.
In any case, you must return the products together with the receipt you received upon delivery as well as the withdrawal document.
You can use the attached template Return Form, but it is not mandatory.
16. Accessibility
We are committed to making the content we provide accessible to people with disabilities. If the issue is easily identifiable and solvable by industry-standard IT tools and techniques, we will resolve it immediately.
17. Violations of these Terms and Conditions
Without prejudice to our other rights under these Terms and Conditions, if you violate these Terms and Conditions in any way, we may take action that we deem appropriate to address the violation, including the temporary or permanent suspension of access on your website, contact your internet service provider to request that you be denied access to the website and / or take legal action against you.
18. Compensation
You agree to indemnify, defend and relieve us of any liability, from and against any claims, liabilities, damages, losses and expenses, related to the violation of these Terms and Conditions, as well as the applicable laws, including copyright and privacy rights. You will indemnify us immediately for any damages, losses, costs and expenses associated with, or arising from, such claims.
19. Resignation
Failure to enforce any of the provisions set forth in these Terms and Conditions and any Agreement or inability to exercise any possibility of termination will not be construed as a waiver of these provisions and will not affect the validity of these Terms and Conditions or any Agreement or any part thereof, or the right thereafter to enforce each of the provisions.
20. The whole agreement
These Terms and Conditions with Privacy Policy and the Cookies Policy constitute the entire agreement between you and “Polychrous”about your use of this site.
21. Update these Terms and Conditions
We may modify and update these Terms and Conditions from time to time. Your continued use of this website after posting changes or updates will be considered a notice of your acceptance to comply with and be bound by these Terms and Conditions.
The online store polychrous.com reserves the right to change, modify, upgrade and update the content as well as its appearance and structure, without any warning and information to the consumer and user of this website.